Buy-A-Bitcoin

Digital Currency 3

• What is bitcoin?
• What is ethereum?
• Is bitcoin safe and legal?

Bitcoin Price 2

• How do you derive the spot price of bitcoin?
• Do you support USD or other fiat currency?

Order Queries 2

• Can I place an order after business hours?
• Do I have to buy one whole bitcoin, or can I buy it in fractions?

Making your first order 2

• How do I buy my first bitcoin or ethereum?
• When can I expect to receive my bitcoin after I have made payment?

Payment Methods 1

• What payment options do I have to make my bitcoin purchase?

Limits 2

• What are my daily limits?
• How do I increase my limits?

Troubleshooting 4

• I've created an order but I haven't received a verification code on my phone
• I've not received a confirmation email after placing my order
• When can I expect to receive my bitcoin after I have sent payment?
• I received an SMS/email claiming that I will receive free bitcoin

Creating your sell order 4

• How do I sell my bitcoin?
• Can I sell my ethereum or other cryptocurrencies with you?
• Are there any fees to sell my bitcoin?
• I've created an order to sell bitcoin, but where do I send the bitcoin?

Troubleshooting 2

• I entered the wrong amount of bitcoin in my sell order
• I created a sell order - when will I receive my money?

Non-Australian Residents 1

• I'm not an Australian citizen, can I still use your service?

Photo Verification 2

• What is photo verification and why do I need to complete it?
• How do I complete photo verification?

Digital ID 4

• What do I need to get verified on Digital ID?
• Is Digital ID secure and where is my data stored?
• How does Digital ID work?
• I'm having issues verifying my identity on Digital ID

Troubleshooting 1

• Why do I need to go through verification again?

Setting up your wallet 4

• What is a wallet?
• Why do I need a bitcoin wallet?
• Mobile & Desktop wallets
• Physical hardware wallets

Security 1

• How can I be sure that my wallet is being stored securely?

Troubleshooting 3

• When I provide my wallet address, I receive an error notification
• My wallet displays my transaction as an unconfirmed transaction
• The wallet shows a different balance than what I purchased

Tax Invoices 1

• Will I receive a tax invoice?

Tax & Crypto Transactions 1

• Do I have to report my crypto transactions for tax purposes?